Refund policy

30-day open purchase

You have 30 days of open purchase from the day you receive your order. The product must be unopened and unused, with the seal intact, and returned in its original packaging.

14-day right of withdrawal

As a consumer, you have the right under the Swedish Distance Contracts Act to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. The right of withdrawal does not apply to goods that have been sealed for health or hygiene reasons and whose seal has been broken after delivery – for example gels, polishes and skincare products that have been opened. The right of withdrawal applies to consumers, not to purchases made in the course of a business.

To withdraw, let us know by email at hello@mysigprylar.shop. You can use the Swedish Consumer Agency's standard withdrawal form or notify us in any other clear way.

How to return an item

1. Contact us at hello@mysigprylar.shop with your order number, or request a return through your customer account: account.mysigprylar.shop.
2. We will send you a return shipping label and instructions.
3. Send the item to: Miloore Cosmetics AB, Fabriksgatan 16, 503 38 Borås, Sweden.

Please contact us before sending a return so that we can handle it quickly.

Refunds

We refund the full amount for returned items to the payment method you used (card, Klarna, etc.) no later than 14 days after we have received your notice of withdrawal. We may withhold the refund until we have received the goods back or you have shown that they have been sent. If you use your right of withdrawal, we also refund your original shipping cost (up to the cost of our cheapest shipping option).

Faulty, damaged or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if an item is faulty, damaged or incorrect. As a consumer you have a three-year right to complain under the Swedish Consumer Sales Act. For approved complaints we cover the return shipping and offer a replacement or refund.

Exceptions

Gift cards cannot be returned. Opened hygiene products (see above) are not covered by the open purchase or the right of withdrawal, but your right to complain about faulty goods always applies.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return has been approved, place a new order.

Contact

Miloore Cosmetics AB (org. no. 559505-1821), Fabriksgatan 16, 503 38 Borås, Sweden. Email: hello@mysigprylar.shop